Summary
There is no shortage of AI use cases in health care, so the biggest challenge may be figuring out how to apply it to make the system work better. We welcomed Syed Mohiuddin, Chief AI Transformation & Strategy Officer at UnitedHealth Group, to discuss how UnitedHealth Group is applying AI across insurance, insights, and care delivery.
One of many interesting threads in this discussion was Syed’s perspective on the tensions between AI wins for the payer versus the provider business, and how UnitedHealth Group is thinking about building a shared framework for something beyond the current zero-sum game we seem to be in.
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What we covered:
00:00 Introductions
00:42 UnitedHealth Group's Organizational AI Structure
02:02 AI Implementation and Philosophy
03:14 Foundation Setting and Experimentation
06:59 Administrative and Clinical AI Applications
12:41 Partnerships vs Internal Development
20:31 Navigating Internal Tensions
23:20 Opportunities to Reduce Friction with AI
23:57 AI's Role in Streamlining Prior Authorizations
24:28 Challenges and Optimism in Healthcare Data Integration
26:31 The Importance of Standardized Rules and Data Piping
31:09 The Potential of AI in Reducing Administrative Burden
37:20 Navigating Regulatory Landscapes and State Involvement
40:58 Conclusion and Final Thoughts