How do I update my email? 

Please email us with your current email address and new email address and we’ll update it for you. If you’re a premium subscriber looking to update your Slack email (separate), please follow these steps.

Do you offer group discounts?

We offer discounts for groups with a minimum of 10 subscriptions. Please email us if interested.

Do you offer newsletter sponsorships?

Yes, we offer sponsored ads in our weekly newsletter - learn more here.

Community Member / Premium Subscriber FAQs

I haven’t received my Slack invite. Can you help?

Paid members will receive an invite to Slack within one business day* of completing the New Member Form, a required step we ask new and return members to take when joining to help improve your experience and manage the community.

Upon upgrading, you’ll be directed to the New Member Form. It’s also sent in your welcome email with the subject: “Welcome to the HTN Community!” (be sure to check spam or promotions folders).

If for some reason you were not directed to the form upon upgrading, you can access it here.

*Monday-Friday, excluding major holidays.

How do I change or cancel my membership?

If you’d like to cancel your membership or switch from monthly to annual, follow these steps:

  1. Log in: click the three lines in the upper right corner and enter your email associated with HTN. You will then receive a link to that email to access

  2. Click the profile icon in the upper right corner

  3. Change or cancel your membership

    • To switch from monthly to annual, click Manage Subscription 

    • To cancel, click Cancel Premium Subscription.

How do I update my payment method?

  1. Log in: click the three lines in the upper right corner and enter your email associated with HTN. You will then receive a link to that email to access

  2. Click the profile icon in the upper right corner

  3. Click Manage Subscription

  4. You will be brought to a Stripe portal where you can update your payment method. Please be sure to change your default payment method and remove any outdated payment methods.

I’m a premium subscriber but can’t access Slack. What’s going on?

If you recently upgraded, please see here. Otherwise, please continue reading.

  1. First, log in to your account on healthtechnerds.com to verify you still have a premium subscription. If you do, you are likely logging into Slack with the wrong email address. If trying other email addresses that you may have used doesn’t work, please reach out.

  2. If you thought you had a premium membership but your account is showing as free, one of the following is possible.

    • a) Your membership payment failed (you will be notified when this happens, with two weeks to update payment before your membership is cancelled). Please follow these steps to update your payment method then re-upgrade, and we’ll add you back to Slack.

    • b) You universally unsubscribed from HTN newsletters (which cancels your membership). Please reach out if this is the case.

I’m a premium subscriber but can’t access premium content on the website. What’s going on?

  1. First, be sure you’re logged in on healthtechnerds.com. If that doesn’t work, verify you still have a premium subscription. If you do, you are likely logging in with the wrong email address. If trying other email addresses that you may have used doesn’t work, please reach out.

  2. If you thought you had a premium membership but your account is showing as free, one of the following is possible.

    • a) Your membership payment failed (you will be notified when this happens, with two weeks to update payment before your membership is cancelled). Please follow these steps to update your payment method then re-upgrade, and we’ll add you back to Slack.

    • b) You universally unsubscribed from HTN newsletters (which cancels your membership). Please reach out if this is the case.

Can I pause my membership?

Unfortunately it is not possible to pause your membership, but we hope to offer that in the future! Instead, cancel your subscription and you can upgrade again at any time.

How do I invite someone to join the HTN Slack?

Thanks for spreading the word! The HTN Slack is exclusive to premium subscribers so please direct them to this page to join. Once they submit their New Member Form, we’ll invite them to the Slack within one business day (M-F).

How do I update my member directory profile?

Please email us with your requested changes and we’ll update it for you.

How do I update my Slack email?

To update the email connected to the HTN Slack, follow these steps.

How do I update my Slack profile?

To update your HTN Slack profile, follow these steps.

How can I join or pause coffee chats?

Coffee chats are a great way to meet members you may not otherwise cross paths with. To take part, simply join the #coffee-chats channel in Slack and you will be randomly paired every two weeks.

If at any time you want to pause pairings, navigate to the catchup app and adjust your preferences accordingly. Note that if you are unresponsive or miss multiple meetings in a row, the tool will disable automated pairings.

If you didn’t find the answer you were looking for, contact us. We’ll be in touch within 1-2 business days. We appreciate your patience as a team of two real people serving 5,500+ customers. Thank you!